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Glenn's Show Prep

Their Insurance Didn’t Want to Cover This Family – Then the Audience Stepped In

August 14, 2017
Jon Boldt

Writer

Last week, Russell Cruzan II and Michelle Budnik-Nap joined Glenn on radio Monday to share an update on their son Russell Cruzan, who suffers from the same debilitating genetic condition that Charlie Gard had.

According to the Michigan couple, their insurance company didn’t want to cover the baby’s appointment with a mitochondrial specialist in Boston because Priority Health thought a nearby geneticist was sufficient for Russell’s care. Known as “Bubby,” the baby has mitochondrial DNA depletion syndrome, a rare degenerative genetic condition that affects organs and muscles. While there is no known medical cure, medical specialists have been able to improve quality of life for children with the condition.

The insurance company’s Facebook page blew up with lots of comments following the couple’s interview on radio Thursday. Dad Russell Cruzan had the latest update on Monday morning: Priority Health’s medical director is now handling the case, and the family is moving forward with the company to work out covering the baby’s initial appointment with a specialist.

The family should have an answer for their case by Wednesday, he said.

GLENN: Hmm.

I believe it was on Friday, we had Russell Cruzan on. His son is Bubby. Bubby is a newborn, less than a year old, who has been diagnosed with the same disease that -- oh, shoot, now I've forgotten his name.

STU: Charlie Gard.

GLENN: Charlie Gard has had in England. When we first had him on, we just talked about how the family is and everything is going on. Insurance was fine.

Last week, we found out that their insurance company is not going to cover a -- a doctor's appointment or allow them to go out of state because, "You've got a geneticist." Well, no.

The geneticist in the state says, "I'm not an expert in this. There's one guy that is an expert. And the baby needs to see an expert." This isn't like -- this can't be solved in -- at a doc in the box. We need a specialist on this.

So we found out that they were trying to get an appointment. By the end of the day, I think the fundraiser that we started in the morning was up to $40,000. And -- and we were also looking for information about the insurance company on what the insurance company was going to do, whether they would reconsider.

I got this note: Glenn, Thursday after we got off the phone, Priority Health called me and said that it was indeed denied. Their case. But I needed to file an appeal as fast as possible. He then said that their Facebook was blowing up with all kinds of comments.

I tried to file the appeal, but the email server was down, perhaps from all of the emails and comments from your awesome supporters. They then called me this morning, I think this was Friday and said: Don't worry about the appeal right now. The medical director is now handling our case and is going to talk to geneticist. And they're trying to see if they can get this approval done for us. Thanks so much for all of the help from your listeners. We'd be lost without you guys.

Russell, welcome to the program.

RUSSELL: Hey. How's it going?

GLENN: Good. What a rollercoaster this is.

RUSSELL: Yes, it is.

GLENN: Okay. So tell us what has happened.

So I really want to provide a free commercial for Priority Health, you know, and let people call in, like you, who have had, you know, problems where they've solved it. Are they going to solve this problem, do you think?

RUSSELL: I'm really hoping they do. It sounds like, after Thursday, it sounds like they started backpedaling a lot.

GLENN: Okay.

RUSSELL: They're like -- I mean, all the negativity they were getting and everything. They did tell me, come Wednesday, they'd have an answer for me. And they did talk to our geneticist and the one we're trying to go see.

GLENN: Great.

Well, here's what we would like to do: And you can -- you can offer this. You know, when they decide that they are going to, you know, show the -- you know, cover Bubby and -- and -- and make sure that he can go to a geneticist and the insurance company recognizes, of course, that, you know, they don't know more than the actual experts in the field, that they're there to cover and write checks, not to make diagnosis or health care calls. I'd love to have their representative on to be able to give them the accolades and point out that this is an insurance company that, you know, has a heart and is doing that.

And if they choose not to cover -- you know, they said by Wednesday, let's stay in touch. When they come back, if they choose not to cover, I'd also like to give them free advertising. And we'll pick a day. And I just want to hear from just those people who have filed, you know, for things and then had Priority -- what is it? Priority Health?

RUSSELL: Correct.

GLENN: Yeah, that had Priority Health turned them down, but then correct -- I'm sure -- I'm sure there's tons of stories where they filed and everything went fine. It was all corrected.

So whatever your story is with Priority Health, I'm going to give you an opportunity to have a nationwide audience. And we'll dedicate the entire show to Priority Health, to show -- we'll have the listeners and people who actually have Priority Health explain what a wonderful health care company and provider this provider is.

Everything else good, Russell?

RUSSELL: Yeah, everything else is going great.

GLENN: Good. Do you have the appointment set?

RUSSELL: Yes, we do. August 24th. They have agreed to let us pay out of pocket, which will be easily done now with all the support that we got from everybody after that show.

GLENN: What is it up to now? Do you know?

RUSSELL: Almost $57,000.

PAT: Yeah.

GLENN: Fifty-seven thousands. Well, that's good.

All right. Thank you so much. I appreciate it. And we'll -- you just keep in touch with me. And let's make sure that one way or another, everyone knows exactly how great Priority Health is.

RUSSELL: Sounds good. Thank you very much.

GLENN: You're welcome. Thank you.

If we just used our power for good, as opposed to evil.

PAT: Uh-huh.

GLENN: What we could accomplish.

JEFFY: That's what I tell myself, looking here at PriorityHealth.com.

GLENN: Oh, you know what, you can write to them on their Facebook page. They love it.

STU: Well, you're optimistic though on the way they're going to handle this. Right?

GLENN: I am. I am.

PAT: Well, who wouldn't be? I mean, surely there can't be too many stories from Priority Health customers where things have gone bad, right?

JEFFY: No.

PAT: There can't be -- I mean, nobody is perfect. Maybe there's one or two. But I'm sure if we opened up the phones on Thursday to find out more, you know, we would only hear a couple of stories.

GLENN: Right.

STU: We probably won't.

JEFFY: If any.

PAT: If any, yeah.

GLENN: If any. They're probably a great company.

PAT: Maybe this is the only snafu.

GLENN: Right. But that's why I want to open it up. I want to hear from all those people that have said -- that will tell us, "Hey, I had this with Priority Health, and everything was covered. And we got it covered in time. And there was no problems. And they wrote the check."

JEFFY: Right.

GLENN: "And they're just the greatest company of all the time."

PAT: That's exactly what I expect to hear.

GLENN: That's exactly what I expect to hear too. So we'll open that up for the people who actually pay the probably very low premium and very low deductible as well, for Priority Health. Anxious to advertise for them.

STU: And to be clear, that's the only time -- we would only do that if we had an indication or a concern that this was of more frequent occurrence. If they were able to handle this claim the way that they're supposed to, I mean, there's no reason --

PAT: We would be happy to talk about that too. Right.

GLENN: I would be happy to have the CEO on.

STU: And he could tell us about --

PAT: And thank them.

GLENN: And tell us -- and thank them. Sincerely thank them for taking a look at it.

PAT: Yeah. Because obviously mistakes happen.

GLENN: Right.

STU: That's why they have an appeals process.

GLENN: Exactly right. Exactly right. Wish that it didn't take a huge radio show to --

PAT: Either way, it should be a fun day for them on Thursday.

GLENN: Oh, it's going to be a fun day for them.

PAT: Yeah.

GLENN: Yeah. One day perhaps -- one way perhaps a little more fun than the other.

PAT: Perhaps.

GLENN: Perhaps.

JEFFY: Eh.

GLENN: Huh?

JEFFY: If you say so.

GLENN: Okay. All right.

Glenn: I'm filled with hope. And you should be, too.

Chip Somodevilla / Staff | Getty Images

The election was a major blow to draconian globalist organizations. Now, we could have a true rebirth of freedom and the American dream.

Millions of people around the world were holding their breath on election night. I've talked to Europeans to try to get a bead on what’s happening over there. There are Europeans like you and me who are frustrated with their own globalist, tyrannical bureaucracies telling them how to live and what to believe. If Donald Trump didn’t win, where in the world would they look to for hope that this madness would stop? Which leader could they count on to stand in the gap against their globalist elites? They, too, had a lot on the line in our election last night.

But today brings hope, not only in America but for freedom-loving people worldwide.

We need to restore the balance of power in the federal government — the way America’s founders intended.

We know Trump is going to stop the madness at the southern border. He is going to deport serial criminals and sex offenders who entered our country under Biden and Harris' watch. The media will try to convince you that deportations are something akin to Hitler, but they turn a blind eye to their Democratic predecessors who have deported even more illegal immigrants than Trump. In fact, Bill Clinton deported more illegal immigrants than any president in U.S. history, shipping 11 million out of the country in the 1990s. In contrast, Trump deported less than a million during his first term, which is even less than the 1.8 million under the Obama administration.

Deportations of criminals who are in our country illegally is critical to protecting the safety of the American people, a practice that has been exercised by presidents for decades.

Our friends across the pond have been witnessing the destruction of their societies since EU globalists opened Europe's floodgates to immigrants in 2015. Crime is rampant, communities governed by Sharia law are multiplying, and their social programs are being pushed to a breaking point. Tuesday night gave them reason to hope. America is going to say, "No more," and perhaps this will be the rallying cry for our European brothers-in-arms to stand up as well.

The election was also a major blow to draconian globalist organizations. The United States will no longer be beholden to the Paris Climate Accords. Our nation will no longer give credence to the World Economic Forum. We won’t give the World Health Organization a single penny more. All these very well-planned globalist initiatives are going away.

But Trump can't act alone. Thank God we won the Senate. This is an incredible step forward, but for these big plans to come to fruition, we need the House. If the Republicans — actual freedom-loving, Constitution-abiding Republicans — don't have the House, you’re not going to be able to get things done except by executive order, which we don’t want to do. One reason things were so bad during the last four years is that Joe Biden simply signed executive orders to reverse everything that Trump accomplished, completely bypassing Congress. We have to do it the right way. We need to restore the balance of power in the federal government — the way America’s founders intended.

One of the most hopeful things Trump said Tuesday night is that we’re going to enter a new golden era in America. I believe him. He could have said that in 2020, and I wouldn't have believed him as much as I believe him now. That’s because Trump now has a team of people that's not exclusively comprised of politicians.

Bringing in somebody like Elon Musk is one of the most hopeful things for our country I've witnessed in my lifetime. I know that guy can cut spending. I know he will find the waste in our government because he's not a government guy — he's a businessman. He's going to slash all the redundancies that have been justified by career bureaucrats for decades. We have a chance of cutting our budget and creating a reasonable one.

Trump’s promise to cut regulations also spells hope for our country. He cut more regulation in his first term than any other president, but Biden and Harris have since added a mountain of rules. He will have his work cut out for him, but he will get it done. He must if this economy will roar again.

We could have a true rebirth of freedom and the American dream, and I find that really hopeful. So many Americans are tired of worrying about their kids struggling and seeing Bidenomics and regulation yank from their children's hands the possibility of the American dream that they attained. Donald Trump is the biggest chance of bringing it back.

Today, I’m filled with hope. Real, tangible hope. And you should be, too.

Editor's Note: This article was originally published on TheBlaze.com.

TOP FIVE liberal meltdowns to Trump's victory

MANDEL NGAN / Contributor | Getty Images

Conservatives are celebrating Donald Trump's election for what feels like the first major conservative victory over the past four years. But how are our liberal friends holding up? Has anyone checked on them recently?

Some of them aren't doing too well, and quite a few have an inexplicable desire to share their anguish with the world on social media. We've waded through a torrent of liberal tears to bring you the top FIVE best responses to Donald Trump's 2024 victory:

The Car Screamer

This first one is in a category we've dubbed, the "Screamers." These include people who have been so overcome with rage that they have lost the ability to communicate with words. Instead, they revert to a more primitive form of communication, usually composed of some combination of screams, shrieks, sobs, and wild gesticulations. There are dozens of "Screamer" videos across the internet, but this one takes the cake for the most animated and over-the-top.

Sunny Hostin's Meltdown

Just to prove that the daytime talk show "The View" is completely out of touch, host Sunny Hostin tried to rationalize Trump's victory using identity politics. Hostin dismissed the idea that Harris lost due to her less popular policy and instead suggested it was because of her race and gender along with the religion of her husband. She clearly forgot about JD Vance and his mixed-race family.

CNN Watches the Election Crumble Around Them

In this clip, you can actually hear the defeat setting in as the CNN host realizes that Kamala Harris is losing. When asked to see a map of the counties where Harris was over-preforming Joe Biden in 2020, Jake Tapper was flabbergasted when the map came up blank.

The Calm Coper

At least this guy isn't screaming. Instead, he regurgitates the lies and propaganda fed to him by the media with a strangely robotic cadence. He's trying to project calm intelligence, but all he is really doing is coping and seething.

The Screamer Compilation 

Just in case you didn't get enough of, the "Screamers," here is a handy compilation that perfectly sums up the liberal response to Trump's victory.

Biggest takeaways from Trump's HISTORIC election

John Moore / Staff | Getty Images

"Too big to rig" was the 2024 Trump strategy, and it was proven true on election day.

President Trump declared victory early in the morning on Wednesday, November 6, 2024, after securing the required 270 electoral college votes, marking an exciting end to a historic campaign. Since then, more electoral college votes have trickled in for Trump and he has secured 51 percent of the popular vote. There is no space for the Democrats to contest his election.

Trump's victory is just the beginning! Here are the top takeaways from election night:

Trump sweeps the swing states

Andrew Lichtenstein / Contributor | Getty Images

Seven swing states were poised to make or break the election: Pennsylvania, Wisconsin, Michigan, Georgia, North Carolina, Arizona, and Nevada. At the time of this article's publication, Trump had won Pennsylvania, Wisconsin, Georgia, Michigan, and North Carolina and was poised to win Arizona and Nevada in what could be a total sweep of the swing states. The "swing state sweep" is a stunning victory for Trump.

The GOP takes the Senate

TIMOTHY A. CLARY / Contributor | Getty Images

The presidential race wasn't the only important election yesterday. Approximately one-third of the Senate was up for re-election. At the time of this article's publication, Republicans had officially clinched a majority in the Senate, flipping three seats from the Democrats in Montana, Ohio, and West Virginia, giving the GOP 52 of the 100 Senate seats. In addition, Republicans are poised to win a seat in Pennsylvania and Nevada, which would further cement their lead.

Republicans lead in the House

Bloomberg / Contributor | Getty Images

Seats in the House of Representatives were also up for grabs as Republicans fought to keep control of the House. The race is currently too close to call, but at the moment, the GOP is holding the lead with 201 seats — only 17 seats away from a majority. This means there is a real possibility that the White House, the House of Representatives, and the Senate could all be held by Republicans.

What Trump's victory means for America

Chip Somodevilla / Staff | Getty Images

Donald Trump has won the 2024 presidential election!

This is a victory for the Republic, America has the chance to be great again! This is a reminder that you can make a difference and that your opinion and vote matter. Take a moment to celebrate— it's been a long four years, and light is finally at the end of the tunnel.

But the work isn't done yet. We still have two months until the inauguration, and after that, it will be time for President Trump's real work to begin. It is going to take time and hard work to "Make America Great Again," and there will be opposition and setbacks along the way. Here are three things to keep in mind going into this new era of American politics:

1. Look to the future.

KAMIL KRZACZYNSKI / Contributor | Getty Images

Under the Biden administration, Donald Trump, and conservatives in general, have faced censorship, lawfare, and even imprisonment. It can be tempting to jump on this opportunity to seek revenge against those who twisted the system against us. But that would only stoke the fire and further divide Americans. It is time to move forward, forgive, and remain humble. It is time to "Make America Great Again" for both Democrats and Republicans.

2. Get involved.

SOPA Images / Contributor | Getty Images

While Trump's victory in the White House is a huge step forward, it's crucial to remember that change starts locally. Your state and local politicians play a huge role in your day-to-day lives. Get involved with your state government, run to serve on your local school board, and vote for your mayor. Many of these local offices go uncontested, and the Left knows this and will exploit them as a way to push back against the Trump administration unless you stand up against them.

3. Have realistic expectations.

Michael M. Santiago / Staff | Getty Images

One of the most exciting promises of Trump's campaign is his pledge to to shrink the federal government, shrink the administrative state, and reduce government spending. Trump will bring on Elon Musk to help trim the fat off of our massive bloated government, and he has even floated the idea of repealing the income tax and replacing it with tariffs. However, this is a massive undertaking and is bound to experience pushback from the Left. It's important to have realistic expectations that this won't be done overnight. We can help expedite the process by getting involved. Call your representative. Call your senator. Demand dramatic cuts from federal spending that go towards woke programs and funding federal agencies that don't have the American people's best interests in mind.